BIGGER PICTURE
COACHING & LEARNING
Bigger Picture Coaching and Learning Ltd provides coaching and training at all levels; from junior to senior positions.
I support individuals and businesses towards becoming the best they can be.
BIGGER PICTURE COACHING & LEARNING
Everybody has the potential to grow. By providing the right support and development it is possible to look beyond the day-to-day and discover new ways to succeed.
ABOUT ME
Carolyn Gillespie
Director, Executive Coach and Learning & Development Professional
CIPD L7 in L&D; Professional Certificate in Executive Coaching (PCEC) ; ICF Member; ICF Associate Certified Coach
I have worked in the world of learning & and development for more than 20 years. Predominantly within the hospitality industry, working for prestigious companies such as Mandarin Oriental and Soho House.
In my roles, I have always been passionate about supporting individuals and businesses to succeed in their performance and growth. As part of this, I often found myself coaching, and wanted to learn more.
In 2020 I left my full-time position as Head of L&D for the UK and Europe with Soho House Ltd to attend Henley Business School and work towards the Professional Certificate in Executive Coaching (PCEC).
On successful completion, I launched my coaching and training company - Bigger Picture Coaching & Learning Ltd.
In January 2024 I was awarded the Associate Certified Coach qualification with the International Coaching Federation. Developing others is my passion and my L&D and coaching skills complement each other in the services I can provide.
On a personal note, I have three sons, who bring me immense joy; and in my spare time, I like to spend time with friends, cooking, walking the dog, reading and practising yoga and meditation.
I'd love to hear from you. Please get in touch through the 'Contact Me' form, or the 'Let's Chat' button .
I aim to always provide a safe and trusting coaching relationship, where clients are given the space to think and reflect, without judgment, whilst being challenged where appropriate.
Corporate and individual packages are available on request.
I bring over 20 years of L&D experience; my training sessions can be adapted to suit the needs of the business and/or the delegates. Through fun, interactive, educational workshops, delegates will be able to relate and implement the learning directly to their roles back at work.
What I Do
Coaching, Learning & Development
Having worked predominantly in a learning & development role for the hospitality industry, coaching and training are at the heart of everything I do. I prefer to offer a bespoke service that fits with your specific needs. Whether it is helping to build a strong culture of people growth and development; creating learning content to fit in with your values and culture; supporting a learning function to grow and develop , or coaching individuals. I will listen and assess the needs, before offering advice on how I can help.
COACHING
Non-judgmental, empathetic and curious; I am passionate about supporting others to achieve their goals.
I work in line with the International Coaching Federation code of ethics.
Through active listening and powerful questioning, coaching can bring many rewards. Whether it opens your mind to new ideas, brings clarity to your thoughts, increases your confidence, builds on your leadership skills, focusses on your well-being or helps you set goals. Coaching is an opportunity suitable for people at any point in their career.
HOW IT WORKS
Using a combination of active listening, powerful questioning, inquiry, and exploration; my client-centered coaching sessions are an opportunity to work in partnership; creating a safe space to share freely, making time for reflection and to co-create a shared vision. Goals are set and actions are agreed to ensure continuous progress is achieved.
APPROACHES
Coaching sessions can take place in three formats:
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Face to Face - meeting in a quiet and convenient space that is agreeable to both parties (location permitting).
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Zoom - meeting over a video link, using a quiet and confidential space.
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Outdoor Coaching (location permitting) - coach and client walk side by side in an agreed outdoor location.
PROCESS
Before coaching can begin, a period of introduction and agreement must take place.
Once completed, two initial coaching sessions are scheduled for 60 to 90 minutes each.
Further sessions are booked in blocks of two, depending on the needs of the client.
LEARNING & DEVELOPMENT
Fun, Interactive, Educational
Bespoke workshops can be designed to meet the needs of an organisation.
Spending time to get to know a business and its people, workshops and development programmes can be designed to incorporate an organisation's vision, mission, values and needs.
Workshops can be facilitated either face-to-face or via Zoom video conferencing.
There is also an option to teach key people within your business to become trainers too.
Delegates are encouraged to complete an action plan following each workshop, to encourage them to implement their new knowledge and to reinforce what has been learnt.
Some examples of workshop topics are listed below.
Train the Trainer
Regular training can help your teams to grow and develop as part of their continuous professional development.
It is also a great opportunity to reward team members who work to a high standard, by offering them the opportunity to learn how to teach others.
The most popular courses are listed below:
Group Training
A three-day programme designed to teach delegates how to train their colleagues in group workshop skills.
Skills Training
A two-day programme designed to teach delegates how to train their colleagues in on-job practical skills.
An Introduction to Coaching
A one-day programme designed to teach delegates the purpose of coaching and how to use techniques following the GROW model.
Service Skills
Great service is vital for a successful business.
Workshops can be designed to meet the specific needs.
Some examples are listed below.
Customer Service
The customer journey; delivering a great service and recognising the best skills to help you create positive customer interactions.
Enhancing a Customer Experience
Upselling is important but not always enjoyable. Sharing your knowledge to enhance a customer experience is a more positive approach to upselling.
Handling Difficult Situations
Unexpected situations can arise. Learning how to deal with these situations with confidence can help to turn a customer around.
Telephone Skills
Using the phone correctly can create the right first impression for a business By using the techniques correctly, it can make all the difference for your customers.
Communication
Whether communicating with internal or external customers, delivering the message correctly is key.
Active Listening
How often do we really listen to the full message?
Learning to actively listen could save us time and money.
Leadership/ Management Skills
Understanding how to lead a team can bring great reward and success.
First Steps
Unsung Heroes
Bringing it All Together
Navigating your way in your first management/ leadership role can be an adjustment.
Learning the basics around management and leadership will help to grow your confidence and build stronger relationships with your team.
Once established in a management/ leadership role, you may have achieved great things, but are you receiving the recognition you deserve? By leading your team effectively, you can build on working relationships, develop individuals strengths and achieve set goals successfully.
You've made it to a senior leadership position.
By understanding your leadership style, you can discover how to get the best from people whilst navigating the responsibilities that your role can bring.
I prefer to build a development programme around an individual business, however, examples of workshops are available on request.
Workshops can be delivered as a stand alone session or as part of a bigger development programme.
CONTACT ME
